Account Manager

DAN Global, based in London and Istanbul, is a solution provider for Digital Agencies and the global community of Digital Marketers.

DAN Global owns and operates the Digital Agency Network (DAN), which is an all-in-one platform to discover the best digital marketing agencies in the world. Today, there are more than 500 DAN member agencies operating in 57 cities worldwide.

Job Description:

We are looking for an “Account Manager” who will oversee the agency membership processes, the daily communication workflow and customer satisfaction.

This is a full-time, on-site position at our Istanbul office. We are looking for a team member who has advanced knowledge of English (written and verbal) and is able to travel to the United Kingdom at least once a year.

Responsibilities:

• Manage current membership processes, register new member agencies
• Conduct relations with agencies, proactively communicate with agencies on a daily basis in a professional, efficient manner
• Manage the publication process of various agency content and job postings, coordinating with the Content Editors
• Manage the booking and sales processes for online advertising, create and track media plans for agencies
• Pass leads to the sales team and follow up on progress
• Create opportunities for further sales within key clients, inform agencies about other products of DAN
• Achieve agency relationship targets and KPI’s as set by the management team
• Carry out client satisfaction surveys and reviews
• Coordinate with the DAN team to ensure agency needs are fulfilled effectively
• Resolve agency (customer) issues and answer complaints

Requirements:

• 2 or more years of experience in the fields of Customer Relations or Corporate Communication
• Bachelor’s degree in Marketing, Advertising, Communications, Sociology, Business Management or a related field
• Strong sales and customer service skills
• Strong time and project management skills with the ability to prioritize effectively
• Problem-solving skills, ability to work well under pressure
• Creative thinking, to be able to come up with new ideas to improve customer relations and service standards
• Understanding of digital marketing and web analytics so that you can effectively communicate with customers (digital marketing agencies) with the right terminology
• Advanced knowledge of English (written and verbal)
• Basic knowledge of WordPress, CRM software, databases and tools

We are looking for a team member, preferably, who has experience working in the advertising agencies, digital marketing agencies or marketing & sales related companies.